What counts as a session?
One 24-hour conversation window with a customer.
How does the 10x guarantee work?
If the WhatsApp revenue in your CoCo dashboard is less than 10 times your messaging spend in your first 30 days, you get your money back. Revenue counts when an order follows a WhatsApp message within the attribution window.
Is there a contract?
No. Month to month, billed via Stripe, cancel anytime from your billing page. Cancellation takes effect at the end of the current month.
Can I see what a campaign will cost before I send it?
Yes. When you build a campaign, CoCo shows the estimated cost for the audience before you press send. Images and video cost the same as text.
Where are my invoices?
In your dashboard under Billing, and by email from Stripe after every charge. Billing is in US dollars.
Do you bill in dollars or euros?
Dollars. Your dashboard shows costs in dollars too. If your bank charges a conversion fee, a dollar account or card avoids it.