Effective Date: 15 may 2024
Introduction
Welcome to CoCo (“we,” “our,” “us”). CoCo is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website my-coco.ai and use our Shopify application (“Application”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use the application.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.
Data from Social Networks
User information from social networking sites, such as Facebook, Google+, Instagram, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.
Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Process your transactions and send you related information, including purchase confirmations and invoices.
- Provide you with support and to respond to your inquiries.
- Enable user-to-user communications.
- Send you technical notices, updates, security alerts, and support and administrative messages.
- Administer promotions, surveys, and other features.
- Monitor and analyze trends, usage, and activities in connection with our services.
- Protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.
- Comply with legal obligations as well as to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
Integration with Third-Party APIs
To enhance our service, CoCo integrates with the WhatsApp API and Shopify API. This enables us to:
- Synchronize customer data from your Shopify store to our Application.
- Facilitate communication with your customers via WhatsApp, including order updates and customer support.
- Ensure a seamless e-commerce experience by connecting your online store with WhatsApp.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
Data Storage and Security
Your information is stored on servers located in France and is secured using appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information. We use secure servers and data encryption where appropriate.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to your data.
- Rectification of incorrect or incomplete data.
- Deletion of your data.
- Restriction of processing of your data.
- Data portability.
- Objection to processing of your data.
- Withdrawal of consent (if processing is based on consent).
To exercise any of these rights, please contact us at help@my-coco.ai.
Cookies and Other Tracking Technologies
We utilize cookies and other tracking technologies on some of our Site pages. Cookies are small files that can be placed on your hard drive to help us improve our web page flow, personalize our services and content, measure promotional effectiveness, and promote trust and safety.
Key Points about Cookies:
- Certain features on our Site are only accessible through the use of cookies.
- We use cookies to identify you and keep you logged in.
- Most cookies are considered “session cookies,” which means they’re automatically deleted from your hard drive when you end your session.
- If your browser permits, you can decline our cookies, but this may affect your ability to use some of our sites or services. Check your browser’s HELP menu to learn how to block cookies.
- You may encounter third-party cookies on some pages of our site that we don’t control. For example, a web page created by another user may have a cookie placed by that page.
- We use Google Analytics to help us understand how our customers use our website. You can learn more about how Google uses your Personal Information, and you can choose to opt out of Google Analytics.
Publicly Available Information
Please be aware that any content, including but not limited to information, videos, images, data, text, documents, and other materials that you post on a public area of our Site, such as our blog, will be considered as publicly published content. This means that the information you post will be available to all users of that public area of the Site, even if it includes your Personal Information. We strongly advise you to use caution and discretion when posting any personal information or content on our Site.
The Way We Use Anonymous Information
We may use Anonymous Information (as defined below), or disclose it to third-party service providers, to improve our services and enhance your experience with the Site and its services. “Anonymous Information” means information that does not enable identification of an individual user, such as aggregated information about the use of our Site and services.
Choice
Providing Personal Information to the Site is optional and entirely up to you. However, please note that certain options, offers, and services on the Site may require the provision of Personal Information, and if you choose not to provide it, you may not be able to access those features. You can still visit many parts of the Site without providing any Personal Information.
Access, Accuracy & Retention
We take great care to maintain accurately and complete Personal Information that you provide to us. If you have an Account, you can log in and modify your personal profile by adding or deleting information, or correcting any inaccuracies. We may retain certain Personal Information even after an account is closed to comply with legal obligations, prevent fraudulent activities, collect any fees owed, resolve disputes, investigate and troubleshoot issues, enforce our User Agreement, or take other actions permitted by law.
Changes
From time to time, we may revise and update this Privacy Policy to ensure that it accurately reflects our current privacy practices and any changes to our operations, legal requirements, or industry standards. Any changes we make to this policy will be posted on this page, and we encourage you to review this Privacy Policy periodically to stay informed of any updates. Your continued use of the Site after we make any changes to this Privacy Policy constitutes your acceptance of those changes.
Contact Us
If you have any questions about our privacy practices or would like more information, please don’t hesitate to contact us via email at help@my-coco.ai. We’re happy to provide additional details or clarity on any aspect of our policies and practices, and we welcome your feedback and suggestions.